Support
We answer email. No phone tree, no chatbot, no Tier 1 script — your message reaches a person who can actually help.
Payment questions
BPI transfer not showing up? Refund question? Reference code lost? Email us with the reference code.
support@getnotaryo.appLogin / MFA / account access
Locked out, lost your TOTP authenticator, need to add a new notary seat? We can help, but never share your full password.
support@getnotaryo.appDocument or numbering concerns
Wrong Doc/Page/Book on a printed document? Need to void a register entry? Email us — these require careful audit-log handling.
support@getnotaryo.appBilling & subscription
Plan changes, seat counts, invoicing under your firm name. Reply to your most recent BPI payment confirmation email.
billing@getnotaryo.appResponse times
We're a small team in the Philippines. Real people, no offshore call center. Times are targets, not promises — but we hit them >95% of the time.
| Channel | Target | Window |
|---|---|---|
| Email — business hours | Reply within 1 business hour | Mon-Fri 8am-6pm PH time |
| Email — off-hours | Reply by 9am next business day | Weekends and PH holidays |
| Critical (cannot log in, cannot print urgent act) | Within 30 minutes during business hours | Include "URGENT" in the subject line |
Check /faq — most common questions (BPI reference, credit refunds, plan changes) are answered there. If your issue is in /faq, the answer is probably faster than waiting for us.